Free and Standard Shipping

• Orders Over £65: Free shipping within the United Kingdom.
• Orders Below £65: A shipping fee of £4.99.

Order Processing and Delivery Times

• Handling Time: Orders are processed within 48 hours.
• Delivery Timeline: Orders are delivered within 2 business days.

Address Changes

• Pre-Shipment: For changes to your shipping address before dispatch, contact us at "website email url".
• Post-Shipment: Once shipped, we cannot alter the shipping address. For guidance on incorrect addresses, refer to our FAQ.

Invalid Addresses

• Responsibility: We are not liable for orders returned due to incorrect or invalid addresses provided by the customer. No refunds are issued for such cases.
• Address Verification: If an address seems invalid, we may contact you for confirmation. Orders with unconfirmed addresses may be cancelled and refunded.

Tracking Delays

• Assistance: If your tracking link is not updated, please contact us at "website email url" for support.

Return to Sender

• Reshipment or Refund: If an order is returned to us, we'll contact you for either reshipment or a refund of the item cost. Reshipment requires payment of reshipment fees.
• Email Communication: Please respond to our emails regarding reshipment or refunds. Unresponsive cases will result in a refund of the item cost, excluding original shipping charges.

Returns Policy

• 14-Day Return Window: Returns are accepted within 14 days of purchase, provided the product is unopened.
• Return Shipping Cost: Customers bear the return shipping expenses.